Small items (laptops, phones, tablets, monitors and similar) ship as a parcel within the Danish VAT territory with free shipping over DKK 1,500 — otherwise DKK 49, or can be collected by appointment in Ishøj. Greenland (postcodes 3900–3999) and the Faroe Islands are outside the Danish VAT territory and cannot be shipped through the webshop — pickup by appointment in Ishøj is available. TVs and other bulky items are delivered personally in Copenhagen and across Zealand at a fixed price derived from the postal code in the cart when the postal code is inside the service area. Pickup is by appointment in Ishøj. Lolland/Falster and other areas outside coverage are handled via an external courier/haulier — contact us for a price before payment.

• Pickup by appointment in Ishøj: 1–2 business days by arrangement.
• Parcel shipping in Denmark (small items): free over DKK 1,500, otherwise DKK 49. Delivery 1–5 business days.
• Personal delivery on Zealand: 1–5 business days.
• External courier/haulier: 2–7 business days from the point transport is agreed, not from payment.
• In case of transport damage, we ask that you contact Tradevo as soon as possible, preferably within 48 hours of receipt. This is a request and does not limit your statutory rights, including the 2-year right to complain.
• Questions about delivery, pickup or shipping can be sent to logistic@tradevo.dk.

Renting a TV or laptop requires a deposit, set based on the unit's value and rental period, which is refunded after inspection of the unit upon return, unless damage beyond normal use is found.

• Minimum rental period is typically 1 week, with the option to extend by agreement.
• The renter is responsible for the unit during the rental period and bears the risk of damage, loss or theft.
• In case of damage or loss, repair or replacement cost is charged after prior discussion with the renter.
• Deposit and rental price are set and confirmed individually via WhatsApp or email before handover.
• Rental questions can be sent to rent@tradevo.dk.

Withdrawal period

Whether the 14-day right of withdrawal applies depends on how the contract was concluded — not on whether the goods are later collected in person.

• Distance. The 14-day right of withdrawal applies to private purchases paid online (Stripe Checkout), including where the goods are later collected or delivered.
• Off-premises. The 14-day right of withdrawal applies to private purchases where the contract is concluded at the customer's home.
• On Tradevo's premises. The 14-day right of withdrawal does not apply to private purchases concluded in person at Tradevo's location.
• Business purchases. The 14-day right of withdrawal does not apply, regardless of how the contract was concluded.

Where the right applies, the period is counted from the day the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

How to withdraw

The consumer notifies Tradevo within the 14-day period by email to info@tradevo.dk, stating the order number.

Return shipping cost

The consumer pays return shipping.

Return address

Tradevo, Bækkelunden 11, 2660 Brøndby Strand, Denmark

Refund

Tradevo refunds no later than 14 days after receiving the consumer's notice of withdrawal. Tradevo may withhold the refund until the goods have been received back, or until the consumer has provided proof that the goods have been sent, whichever occurs first. The refund is made using the same means of payment used for the purchase.

Condition of returned goods

The consumer may inspect the goods but is liable for any deterioration caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions

• Private purchases concluded in person at Tradevo's location.
• Business purchases.
• On-site services already performed are non-refundable.
• The right of withdrawal does not apply to rentals where the rental period has already started with the customer's consent.

Statutory rights

The 2-year right to complain under the Danish Sale of Goods Act applies to all private purchases regardless of channel and cannot be limited. Any commercial guarantee, if offered, is voluntary and does not reduce the consumer's statutory rights.

Standard withdrawal form — download the form.

All products are sold with a 2-year statutory warranty under Danish sales law. The warranty covers defects present at the time of delivery, but not normal wear and tear or damage caused after delivery.

• Contact Tradevo as soon as possible in case of faults or defects, and no later than a reasonable time after discovering the issue.
• Tradevo will assess the case and offer repair, replacement or a proportionate price reduction, depending on the specific situation.
• All used units are quality-checked and condition-graded before sale (Good, Very good or Like new).

Tradevo Exchange is Tradevo’s existing post-purchase trade-up programme for eligible used Tradevo devices purchased in the webshop. It is not “Sell to Tradevo”, and it is not insurance, a warranty or a subscription. The programme does not replace your statutory rights (including the 2-year reklamationsret, which cannot be limited, and the 14-day right of withdrawal where the contract was concluded at a distance or off-premises).

• Tradevo Exchange lasts up to 24 months from delivery for eligible used Tradevo devices. New and sealed items are not included.
• Trade-in value is paid as store credit toward another Tradevo device (not cash) and is calculated from the price you paid (after any discount).
• Year 1: 90% credit. Year 2: 80% credit. Years 3 and 4 are not currently offered.
• Final value depends on condition and function. The unit must be returned in working condition with the agreed accessories.
• Statutory reklamationsret under the Danish Sale of Goods Act is separate and is not affected by Tradevo Exchange.

Practical details for a specific swap are agreed with Tradevo. See also the overview page Tradevo Exchange.

For web shop purchases delivery depends on the items in the cart. Small items (laptops, phones, tablets, monitors and similar) ship as a parcel within the Danish VAT territory: free over DKK 1,500, otherwise DKK 49, or can be collected by appointment in Ishøj (DKK 0). Greenland and the Faroe Islands cannot be shipped through the webshop — Ishøj pickup is available. TVs and other bulky items can be collected by appointment in Ishøj (DKK 0), delivered personally anywhere on Zealand for DKK 199 (incl. VAT), or sent with an external courier/haulier (DKK 0 at checkout — price arranged separately, e.g. Lolland/Falster and Jutland).

Personal delivery is DKK 199 across Zealand. Lolland/Falster, Funen, Jutland and Bornholm are not included — those are Ishøj pickup or external courier.

You can also add local services in the cart, e.g. tech & AI help/setup, TV wall mounting, TV setup (channels & smart apps) and soundbar connection. Which services appear depends on the items in the cart (e.g. wall mounting only for TVs or wall-mountable Mac desktops — not laptops).

• Parcel, zone delivery and service fees are shown in the cart and charged via Stripe together with the goods. External courier is not auto-charged at checkout.
• Local installation, TV mounting and tech/AI guidance are non-refundable once the service has been performed on-site.
• The 14-day right of withdrawal for the goods still applies under Danish consumer law when the purchase was concluded at a distance or off-premises, unless a statutory exception applies.

Web shop purchases are completed via Stripe Checkout. The payment methods shown in Stripe (typically cards, and other methods Stripe enables for Tradevo such as Apple Pay / Google Pay / Klarna when available) are the ones that apply. Tradevo does not store card details.

Payment can also be arranged via MobilePay, bank transfer or PayPal. Once we've sent you a price for a specific item, rental or deposit, you can pay via our PayPal payment link.

Delivery is chosen in the cart (parcel shipping for small items — free over DKK 1,500, otherwise DKK 49 — personal delivery for TVs/bulky items DKK 199 across Zealand, Ishøj pickup or external courier). Any parcel, personal-delivery or service fee is charged before final payment via Stripe.

If you have a complaint, please contact Tradevo directly first at info@tradevo.dk or +45 5265 2587 so we can find a solution. If a solution cannot be reached, you can submit the complaint to:

• Nævnenes Hus / the Danish Consumer Complaints Board — naevneneshus.dk
• The EU Online Dispute Resolution platform (ODR) — ec.europa.eu/consumers/odr

• Company name: Tradevo
• CVR (business registration) number: 46557832
• Address: Bækkelunden 11, 2660 Brøndby Strand, Denmark
• Email: info@tradevo.dk
• Phone / WhatsApp: +45 5265 2587