Delivery time depends on whether the item is in stock with us in Ishøj or is shipped directly to you from our supplier. This is shown on the product card.

• Small items: Free delivery on orders over DKK 1,000 (parcel and supplier small items). Under DKK 1,000: parcel DKK 49. Ishøj pickup is always free.
• Own used TVs: Zealand DKK 249 (delivery, placement and connection, same day when ordered before 10 am on weekdays). Other own large items: Zealand DKK 199 · rest of Denmark by arrangement (courier, 2–6 business days). Computers and monitors from us: personal delivery and setup help on Zealand, 200 kr. Pickup in Ishøj is free. Bornholm: contact us.
• Own stock (small items): Order before 10 am on weekdays – same-day delivery on Zealand (personal delivery), or pickup by appointment in Ishøj. Small items also ship nationwide – normally 1–3 business days.
• Other items: Delivered to your door in 1–5 business days. Ishøj pickup only applies to our own items.
• New TVs: delivery anywhere in Denmark for DKK 250 – normally 1–5 business days. Ishøj pickup only applies to our own items.
• External courier/haulier for special needs: price arranged before payment.
• In case of transport damage, we ask that you contact Tradevo as soon as possible, preferably within 48 hours of receipt. This is a request and does not limit your statutory rights, including the 2-year right to complain.
• Questions about delivery, pickup or shipping can be sent to logistic@tradevo.dk.

Greenland (postcodes 3900–3999) and the Faroe Islands are outside the Danish VAT territory and cannot be shipped through the webshop — pickup by appointment in Ishøj is available for own stock.

Rental of TVs and laptops. The minimum rental period is typically 1 week, with the option to extend by agreement. Delivery and setup on Zealand are set out in the written quote.

Deposit

The deposit is 20% of the unit's value, and at least DKK 1,000. It is charged or reserved (card reservation) before handover. The rental price and deposit are set out in the written quote or order confirmation before the agreement is made.

Release of the deposit

The deposit is released on the same day the unit is returned and checked. With a card reservation, the bank may take up to a few business days to show the amount as released. In case of damage beyond normal use, missing parts or late return, the deposit may be offset in whole or in part. The customer receives a written statement.

Right of withdrawal for rental

For private customers, where the agreement is concluded online or at a distance, a 14-day right of withdrawal applies from the conclusion of the agreement. If the customer wants the rental period to start before the deadline expires, the customer must expressly request it. If the customer then withdraws, a proportionate amount is payable for the period the unit was rented. Business customers have no right of withdrawal.

• The renter is responsible for the unit during the rental period and bears the risk of damage, loss or theft.
• In case of damage or loss, repair or replacement cost is charged after prior discussion with the renter.
• Rental questions can be sent to rent@tradevo.dk.

Withdrawal period

Whether the 14-day right of withdrawal applies depends on how the contract was concluded — not on whether the goods are later collected in person.

• Distance. The 14-day right of withdrawal applies to private purchases paid online, including where the goods are later collected or delivered.
• Off-premises. The 14-day right of withdrawal applies to private purchases where the contract is concluded at the customer's home.
• On Tradevo's premises. The 14-day right of withdrawal does not apply to private purchases concluded in person at Tradevo's location.
• Business purchases. The 14-day right of withdrawal does not apply, regardless of how the contract was concluded.

Where the right applies, the period is counted from the day the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

How to withdraw

The consumer notifies Tradevo within the 14-day period by email to info@tradevo.dk, stating the order number.

Return shipping cost

The consumer pays return shipping.

Return address

Tradevo, Smedeengen 9, 2635 Ishøj, Denmark

Refund

Tradevo refunds no later than 14 days after receiving the consumer's notice of withdrawal. Tradevo may withhold the refund until the goods have been received back, or until the consumer has provided proof that the goods have been sent, whichever occurs first. The refund is made using the same means of payment used for the purchase.

Condition of returned goods

The consumer may inspect the goods but is liable for any deterioration caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions

• Private purchases concluded in person at Tradevo's location.
• Business purchases.
• On-site services already performed are non-refundable.
• For rental, the rental terms apply. Business customers have no right of withdrawal. A private customer who expressly asks for the rental period to start before the deadline expires pays a proportionate amount for the period the unit was rented if they withdraw.

Statutory rights

The 2-year right to complain under the Danish Sale of Goods Act applies to all private purchases regardless of channel and cannot be limited. Any commercial guarantee, if offered, is voluntary and does not reduce the consumer's statutory rights.

Standard withdrawal form — download the form.

Some items carry a commercial guarantee in addition to the mandatory 2-year right to complain under Danish law. This is shown on the product page when it applies. The guarantee is free of charge and does not limit your 2-year statutory rights.

Who provides the guarantee

• Manufacturer warranty: the manufacturer of the item (brand shown on the product page).
• Supplier warranty: the supplier the item is shipped from, when stated on the product page.

Duration

Duration is shown on the product page (usually in whole years). Any product-specific notes are also shown there.

How to make a claim

Call or send an SMS to +45 52 65 25 87, or contact Tradevo at info@tradevo.dk or WhatsApp with your order number and a short description of the fault. Tradevo receives the claim and ensures it is handled with the correct guarantor. Remedy follows the guarantee terms and may include repair, replacement or another solution provided under the guarantee.

See also Statutory rights on the mandatory 2-year right to complain.

All products are sold with a 2-year statutory warranty under Danish sales law. The warranty covers defects present at the time of delivery, but not normal wear and tear or damage caused after delivery.

• Contact Tradevo as soon as possible in case of faults or defects, and no later than a reasonable time after discovering the issue.
• Tradevo will assess the case and offer repair, replacement or a proportionate price reduction, depending on the specific situation.
• All used units are quality-checked and condition-graded before sale (Good, Very good or Like new). Brand-new sealed items are marked New – sealed.

Tradevo Exchange is a trade-in offer when you buy another item from Tradevo (webshop and DBA sales invoiced by Tradevo). It is not “Sell to Tradevo”, and it is not insurance, a warranty or a subscription. The amount is set off in the same purchase — no voucher is issued and it is not paid out in cash.

• Used and refurbished items (own stock or supplier): up to 90% in year 1 (0–12 months from invoice date) and up to 80% in year 2 (13–24 months). New items (New – sealed): up to 70% in year 1 and up to 50% in year 2. Rate follows condition, not supplier source.
• Up to 10.000 kr trade-in per item (rounded down to whole kroner). Credit can never exceed the price of the new item you buy.
• Full credit requires the same condition as at purchase (normal light wear accepted), a reset device without accounts/locks, original accessories and this receipt. Worse condition → lower offer per tradevo.dk/stand — you choose whether to accept.
• Damage not covered by the statutory right of complaint — drops/impact, liquid, cracked or broken screen, missing parts or third-party repair — may reduce or remove credit.
• Not combinable with other discounts. Special terms for business purchases.
• Tradevo may change or end the scheme for future purchases; for items you already bought, you get the better of the terms on your receipt and the current rule.
• Offered by Tradevo, CVR 46557832, Smedeengen 9, 2635 Ishøj. Your 2-year statutory right of complaint is not affected.

See also Tradevo Exchange on the webshop.

For web shop purchases delivery depends on the items in the cart. Small items: free delivery on orders over DKK 1,000, otherwise parcel DKK 49. Own used TVs: Zealand DKK 249 (delivery, placement and connection, same day before 10 am) · other own large items: Zealand DKK 199 · rest of Denmark by arrangement (courier, 2–6 business days). Computers and monitors from us: personal delivery and setup help on Zealand, 200 kr. Ishøj pickup is free for our own stock (DKK 0). Bornholm: contact us. New TVs: DKK 250 anywhere in Denmark, normally 1–5 business days. Greenland and the Faroe Islands cannot be shipped through the webshop — Ishøj pickup is available for our own stock.

You can also add local services in the cart, e.g. tech & AI help/setup, TV wall mounting, TV setup (channels & smart apps) and soundbar connection. Which services appear depends on the items in the cart (e.g. wall mounting only for TVs or wall-mountable Mac desktops — not laptops).

Wall mounting 500 kr when you buy the TV from us with personal delivery – otherwise 700 kr incl. travel (up to 85" / 50 kg). The wall bracket is not included with new TVs; use your own bracket or buy one separately. A wall bracket or original feet are free with a used TV (not both). How we grade condition.

• Parcel, zone delivery and service fees are shown in the cart and charged via Stripe together with the goods. External courier is not auto-charged at checkout.
• Local installation, TV mounting and tech/AI guidance are non-refundable once the service has been performed on-site.
• The 14-day right of withdrawal for the goods still applies under Danish consumer law when the purchase was concluded at a distance or off-premises, unless a statutory exception applies.

Web shop purchases are paid through our payment solutions, for example Stripe Checkout. You see the payment methods Stripe has enabled for Tradevo — typically cards (Visa/Mastercard), Apple Pay, Google Pay, Klarna, MobilePay, PayPal and Revolut Pay. Tradevo does not store card details. We can offer part payment via ViaBill or Anyday when it is shown at checkout.

Payment with Anyday – Anyday is available for purchases of DKK 300 or more. The customer can split the payment over 4 months with no interest and no fees, or choose a longer plan of up to 24 months. Any cost of a longer plan is shown clearly before the purchase is approved. The first payment is taken when the item is shipped. Later payments are taken on the last weekday of each month. If the goods are returned or refunded, the payment agreement is adjusted automatically. Full terms: https://da.anyday.io/terms-conditions/shopper

Once we've sent you a price for a specific item, rental or deposit outside the web shop, you can also pay via our PayPal payment link.

Delivery is chosen in the cart (small items: free over DKK 1,000, otherwise DKK 49; own used TVs: Zealand DKK 249 · other own large items: Zealand DKK 199 · rest of Denmark by arrangement; computers and monitors from us: 200 kr on Zealand; new TVs: DKK 250 anywhere in Denmark; Ishøj pickup for own stock, or external courier). Any parcel, personal-delivery or service fee is charged before final payment through our payment solutions.

All prices are in Danish kroner including VAT and duties. Used items are sold under the margin scheme – VAT is not shown separately on the invoice and cannot be deducted by the buyer.

The agreement is binding once you have completed payment and we have sent an order confirmation to your email.

We do our best to make sure prices, images and specifications are correct. Technical data often comes from the manufacturer and may differ slightly. In case of obvious errors in price or text that you ought to have recognised, we are not bound by the agreement (Danish Contracts Act § 32). If so, we will contact you as soon as possible and refund you in full. Images marked 'Example image' show the model, not the actual item. The condition of used items is described based on our own testing.

If you have a complaint, please contact Tradevo directly first at info@tradevo.dk or +45 5265 2587 so we can find a solution. If a solution cannot be reached, you can submit the complaint to:

• Nævnenes Hus / the Danish Consumer Complaints Board — naevneneshus.dk
• The Danish Consumer Ombudsman (Forbrugerombudsmanden), Carl Jacobsens Vej 35, 2500 Valby — forbrugerombudsmanden.dk

• Company name: Tradevo
• CVR (business registration) number: 46557832
• Address: Smedeengen 9, 2635 Ishøj, Denmark
• Email: info@tradevo.dk
• Phone / WhatsApp: +45 5265 2587

Get 30 % more when you use the amount at Tradevo

If you choose to use the amount on a purchase from us – right away or as a gift card – we add 30 % on top of our cash offer (max 1,500 kr extra per device).

Example: Cash offer 1,000 kr → 1,300 kr to spend at Tradevo.

The gift card is valid for 3 years, is used in one purchase and cannot be paid out in cash. Cannot be combined with discount codes.